FAQ

FAQ

1. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has been processed, you will receive a confirmation email with tracking information when available.

2. Do you offer international shipping?

We may offer shipping to selected international destinations. Shipping availability and delivery estimates will be shown during checkout based on your location.

3. How can I track my order?

After your order ships, you will receive an email with tracking details. You can use that information to follow your package while it is in transit.

4. How long does order processing take?

Orders are typically processed within 1-3 business days. During high-volume periods, processing times may be slightly longer.

5. What payment methods do you accept?

We accept major payment methods available at checkout, which may include credit cards, debit cards, and other secure payment providers.

6. Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible at code118magsafewallet@gmail.com. We will do our best to help before the order is processed.

7. What is your return policy?

We want you to be satisfied with your purchase. If there is an issue with your order, please contact our support team and we will review your request based on our return policy terms.

8. What should I do if my item arrives damaged or incorrect?

Please email us as soon as possible with your order number and a description of the issue. Our support team will assist you with the next steps.

9. Why has my tracking not updated?

Tracking updates can sometimes take a few days to appear after shipment, especially during busy periods or while the carrier scans the package through different locations.

10. How do I contact customer support?

You can reach our customer support team at code118magsafewallet@gmail.com. We reply within 24-48 hours.